On-Site Support

Micaela, Inc. provides on-site technical support for servers (Windows Server 2003, Windows Small Business Server 2003); PCs and workstations (Windows XP Professional, Windows Vista); network infrastructure (routers, switches, connectivity); and attached peripherals such as printers. Our on-site technical support is available throughout Florida and we normally do not charge travel expenses.

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Price: $125.00
On-Site Support Lervel:

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On-Site Support Pricing:

  1. Per-incident PCs and workstations technical support on-site 8:00AM - 6:00PM, Monday through Friday, holidays excepted. The fee for this service is $125.00 per hour with a minimum billing of one (1) hour ($125.00).
  2. Per-incident servers technical support on-site 8:00AM - 6:00PM, Monday through Friday, holidays excepted. The fee for this service is $145.00 per hour with a minimum billing of one (1) hour ($145.00).
  3. Support outside the days and times listed in 1 above will incur a twenty percent (20%) rate premium.
  4. A retainer covering one hour of support ($125.00 for PCs and workstations; $145.00 for servers), payable by check or credit card is required prior to the first support incident.
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On-Site Support Disclaimer:

EXCEPT FOR ANY EXPRESS, LIMITED WARRANTIES PROVIDED IN THIS ON-SITE SUPPORT AGREEMENT, NEITHER THE CUSTOMER NOR MICAELA, INC. ("MICAELA") MAKES ANY WARRANTIES, EITHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, WITH RESPECT TO THE SERVICES PROVIDED TO THE CUSTOMER BY MICAELA OR ANY OTHER ACCOMPANYING MATERIAL OR OTHERWISE UNDER THIS SUPPORT AGREEMENT, AND EACH PARTY HEREBY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. MICAELA CANNOT AND DOES NOT WARRANT THAT THE SERVICES PROVIDED BY MICAELA OR PRODUCTS PROVIDED BY THIRD PARTIES INSTALLED BY MICAELA AS PART OF SERVICES TO THE CUSTOMER WILL NOT CAUSE INTERRUPTION TO THE CUSTOMER OR ARE ERROR FREE. IN NO EVENT SHALL MICAELA BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL OR CONTINGENT DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, INJURIES TO PROPERTY, AND LOSS OF USE OF COMPUTER SYSTEMS OR ANY ASSOCIATED EQUIPMENT.

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