On-Demand Remote Support...

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On-Demand Remote Support
On-demand support is a best effort to provide support to our customers when needed, subject to the availability of technicians at the time the request for support is received.

Pricing

1. Per-incident technical support 8:00AM – 6:00PM, Monday through Friday, holidays excepted, via telephone and/or remote desktop access to on-premises computers. The fee for this service is $75.00 per hour with a minimum charge of $18.75 for the first 15 minutes, after which billing is in 0.10 hour increments ($7.50 per six minutes).

2. Support outside the days and times listed in 1 above will incur a twenty percent (20%) rate premium.

3. A retainer covering one hour of support ($75.00), payable by check or credit card is required prior to the first support incident.

Disclaimer
EXCEPT FOR ANY EXPRESS, LIMITED WARRANTIES PROVIDED IN THIS ON-DEMAND SUPPORT AGREEMENT, NEITHER THE CUSTOMER NOR MICAELA, INC. ("MICAELA")  MAKES ANY WARRANTIES, EITHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, WITH RESPECT TO THE SERVICES PROVIDED TO THE CUSTOMER BY MICAELA OR ANY OTHER ACCOMPANYING MATERIAL OR OTHERWISE UNDER THIS SUPPORT AGREEMENT, AND EACH PARTY HEREBY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. MICAELA CANNOT AND DOES NOT WARRANT THAT THE SERVICES PROVIDED BY MICAELA OR PRODUCTS PROVIDED BY THIRD PARTIES INSTALLED BY MICAELA AS PART OF SERVICES TO THE CUSTOMER WILL NOT CAUSE INTERRUPTION TO THE CUSTOMER OR ARE ERROR FREE. IN NO EVENT SHALL MICAELA BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL OR CONTINGENT DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, INJURIES TO PROPERTY, AND LOSS OF USE OF COMPUTER SYSTEMS OR ANY ASSOCIATED EQUIPMENT.